PRISM

Stop losing customers to preventable churn.
Spot the warning signs. Act before they leave.

Prism identifies at-risk customers across your entire stack and automatically triggers retention playbooks before it's too late—turning churn risks into loyal advocates.

You're losing revenue daily.

But churn signals are scattered everywhere

By the time you notice, it's too late. Every delayed action costs you MRR.

Turn churn into retention revenue with automated early warnings.

Spot at-risk customers early

Prism detects declining engagement, missed check-ins, support tickets, and usage drops—before they cancel.

72 hours advance warning

Automate retention workflows

Trigger personalized emails, Slack alerts to CSMs, discount offers, or check-in calls automatically when risk signals appear.

Save 15+ hours/week

Connect every customer signal

Unify data from Stripe, Intercom, analytics, support tickets, NPS surveys, and product usage in one view.

10+ data sources

Prioritize high-value accounts

Focus retention efforts on customers with the highest LTV. Prism ranks risk by revenue impact automatically.

3x ROI on retention

Operational outcomes teams actually feel.

Prism is built to move metrics, fast — not add another dashboard to check.

Risk signals routed in minutes

Ops, product, and finance aligned on one thread so ownership was never ambiguous.

Time‑to‑decisionin 6 weeks

−38%

Support noise cut sharply

Product and CX shared the same context, so escalations stopped bouncing between teams.

Inbound escalationsin 8 weeks

−27%

Decisions moved to same‑day

Experiment calls were tied to bookings and surfaced in Slack the moment signals shifted.

Experiment velocityin 4 weeks

+19%

Signal → Context → Action. In one Slack thread.

See the whole picture

Prism connects product, marketing, billing, and support signals so you catch what no single tool can surface.

Understands your business

It pulls context from goals, docs, and org structure to explain why a change happened — not just that it happened.

Activation rate

% of users completing onboarding

Takes action

Create Jira tickets, pause spend, or trigger campaigns instantly.

Issue refund

Draft winback campaign

Reply to customer

Trigger feature flag

Open ticket

Send in-app nudge

Open upsell opportunity

Pause ad campaign

Generate PRD draft

Issue refund

Draft winback campaign

Reply to customer

Trigger feature flag

Open ticket

Send in-app nudge

Open upsell opportunity

Pause ad campaign

Generate PRD draft

Proactive by design

Prism watches quietly, learns baselines, and escalates only when movement is meaningful.

Your first 30 days cutting SaaS churn.

Day 1

Give Prism full visibility into churn signals

Connect product analytics, billing, CRM, and support touchpoints.
Define churn risk tiers and the KPIs you care about most.
Map save playbooks to segments and invite CS leaders into the feed.

Day 7

Risky accounts surface with context

CS wake up to prioritized save lists with suggested actions.
Revenue teams see forecast impact as risk scores shift.
Playbooks trigger lifecycle touches before customers reach cancellation.

Day 30

Churn prevention runs on autopilot

Renewal cadences adapt automatically based on live engagement.
Executives track churn reduction attributable to Prism saves.
Your team shifts from firefighting to proactive relationship building.