PRISM

Stop losing customers to preventable churn.
Spot the warning signs. Act before they leave.

Prism identifies at-risk customers across your entire stack and automatically triggers retention playbooks before it's too late—turning churn risks into loyal advocates.

You're losing revenue daily.

But churn signals are scattered everywhere

By the time you notice, it's too late. Every delayed action costs you MRR.

Turn churn into retention revenue with automated early warnings.

Spot at-risk customers early

Prism detects declining engagement, missed check-ins, support tickets, and usage drops—before they cancel.

72 hours advance warning

Automate retention workflows

Trigger personalized emails, Slack alerts to CSMs, discount offers, or check-in calls automatically when risk signals appear.

Save 15+ hours/week

Connect every customer signal

Unify data from Stripe, Intercom, analytics, support tickets, NPS surveys, and product usage in one view.

10+ data sources

Prioritize high-value accounts

Focus retention efforts on customers with the highest LTV. Prism ranks risk by revenue impact automatically.

3x ROI on retention

Set up Prism in just 1 day.
No engineers, no workflows.

1Invite Prism to Slack

2Connect your data sources

3Connect your knowledge base (optional)

4Connect your action tools (optional)

5Approve or add business goals and KPIs

Prism watches your data and turns every change into the next best move.

See the whole picture

Prism connects signals across marketing, product, support, and beyond to reveal insights no single tool ever could

Understands your business

Prism connects to your knowledge bases to pick the right context. It learns your business, its goals, and its people

Activation rate

% of users completing onboarding

Takes action

Prism acts on insights for you, saving hundreds of manual hours with 100+ integrations.

Issue refund

Draft winback campaign

Reply to customer

Trigger feature flag

Open ticket

Send in-app nudge

Open upsell opportunity

Pause ad campaign

Generate PRD draft

Issue refund

Draft winback campaign

Reply to customer

Trigger feature flag

Open ticket

Send in-app nudge

Open upsell opportunity

Pause ad campaign

Generate PRD draft

Proactive by design

Prism is always on, surfacing opportunities before they slip away.

Your first 30 days cutting SaaS churn.

Day 1

Give Prism full visibility into churn signals

Connect product analytics, billing, CRM, and support touchpoints.
Define churn risk tiers and the KPIs you care about most.
Map save playbooks to segments and invite CS leaders into the feed.

Day 7

Risky accounts surface with context

Prism blends signals to tell you who’s slipping and why.

CS wake up to prioritized save lists with suggested actions.
Revenue teams see forecast impact as risk scores shift.
Playbooks trigger lifecycle touches before customers reach cancellation.

Day 30

Churn prevention runs on autopilot

Automation keeps high-value customers engaged while reporting impact.

Renewal cadences adapt automatically based on live engagement.
Executives track churn reduction attributable to Prism saves.
Your team shifts from firefighting to proactive relationship building.