PRISM

Catch churn before the exit survey.
Stop losing customers. Intervene when it matters.

Prism spots early churn signals—like drop in feature usage + billing support ticket—and automatically triggers retention plays before users leave.

Exit surveys are too late.

By then, they've already decided

Your at-risk users are invisible until they cancel. You're reacting, not preventing.

Turn invisible risk into proactive saves.

AI-powered churn prediction

Prism analyzes usage patterns, support tickets, billing events, and engagement to score churn risk—before users ghost you.

3-week early warning

Automated retention triggers

When risk spikes, Prism automatically alerts your CS team, triggers personalized outreach, or offers tailored incentives.

80% automated

Multi-signal churn detection

Don't rely on one metric. Prism combines feature adoption, login frequency, support interactions, and payment friction into one risk score.

5+ data sources

Revenue-saving interventions

Target high-LTV accounts first. Prism prioritizes retention efforts by customer value, so you save the revenue that matters most.

40% churn reduction

Operational outcomes teams actually feel.

Prism is built to move metrics, fast — not add another dashboard to check.

Risk signals routed in minutes

Ops, product, and finance aligned on one thread so ownership was never ambiguous.

Time‑to‑decisionin 6 weeks

−38%

Support noise cut sharply

Product and CX shared the same context, so escalations stopped bouncing between teams.

Inbound escalationsin 8 weeks

−27%

Decisions moved to same‑day

Experiment calls were tied to bookings and surfaced in Slack the moment signals shifted.

Experiment velocityin 4 weeks

+19%

Signal → Context → Action. In one Slack thread.

See the whole picture

Prism connects product, marketing, billing, and support signals so you catch what no single tool can surface.

Understands your business

It pulls context from goals, docs, and org structure to explain why a change happened — not just that it happened.

Activation rate

% of users completing onboarding

Takes action

Create Jira tickets, pause spend, or trigger campaigns instantly.

Issue refund

Draft winback campaign

Reply to customer

Trigger feature flag

Open ticket

Send in-app nudge

Open upsell opportunity

Pause ad campaign

Generate PRD draft

Issue refund

Draft winback campaign

Reply to customer

Trigger feature flag

Open ticket

Send in-app nudge

Open upsell opportunity

Pause ad campaign

Generate PRD draft

Proactive by design

Prism watches quietly, learns baselines, and escalates only when movement is meaningful.

Your first 30 days preventing churn with Prism.

Day 1

Wire up churn signal coverage

Connect product usage, billing, and support tools so Prism sees every red flag.
Import existing retention playbooks and map them to customer segments.
Define your high-risk cohorts and set thresholds for proactive alerts.

Day 7

Move from reactive to preventative

CS and growth teams receive daily churn watchlists with suggested actions.
Automated outreach sequences trigger for each risk profile.
Retention dashboards shift from backwards-looking to forward-looking.

Day 30

Retention plays on autopilot

Top-value accounts get white-glove saves before they churn.
Revenue forecasts update with live churn-risk adjustments.
Leadership sees churn trending down with clear save-attribution.