Never lose track of why cohorts degrade.
Automatic drift detection. Prescribed fixes.
Cohorts drift. You find out too late.
Then you're playing detective
By the time you notice retention drop, the damage compounds across cohorts.
Turn cohort chaos into proactive retention.
Auto-detect cohort drift
Prism compares every new cohort to historical baselines and alerts you instantly when retention degrades—before it spreads.
"What changed" root cause analysis
Don't guess why retention dropped. Prism surfaces feature usage shifts, onboarding changes, and user behavior deltas automatically.
Prescribed recovery plays
Get actionable playbooks based on past fixes. Prism recommends onboarding tweaks, engagement tactics, or feature improvements proven to work.
Track fixes and iterate
Monitor how your intervention impacts current and future cohorts. See which recovery plays actually move retention up.
Operational outcomes teams actually feel.
Prism is built to move metrics, fast — not add another dashboard to check.
Risk signals routed in minutes
Ops, product, and finance aligned on one thread so ownership was never ambiguous.
−38%
Support noise cut sharply
Product and CX shared the same context, so escalations stopped bouncing between teams.
−27%
Decisions moved to same‑day
Experiment calls were tied to bookings and surfaced in Slack the moment signals shifted.
+19%
Signal → Context → Action. In one Slack thread.
See the whole picture
Prism connects product, marketing, billing, and support signals so you catch what no single tool can surface.
Understands your business
It pulls context from goals, docs, and org structure to explain why a change happened — not just that it happened.
Activation rate% of users completing onboarding
Takes action
Create Jira tickets, pause spend, or trigger campaigns instantly.
Issue refund
Draft winback campaign
Reply to customerTrigger feature flag
Open ticket
Send in-app nudge
Open upsell opportunity
Pause ad campaignGenerate PRD draftIssue refundDraft winback campaignReply to customerTrigger feature flagOpen ticketSend in-app nudgeOpen upsell opportunityPause ad campaignGenerate PRD draftProactive by design
Prism watches quietly, learns baselines, and escalates only when movement is meaningful.
Your first 30 days keeping cohorts healthy.
Baseline every cohort automatically
- Connect product analytics and billing to give Prism cohort history.
- Mark the key milestones that define healthy activation and retention.
- Decide which segments (plan, region, persona) need bespoke baselines.
Catch drift before customers leave
- Slack alerts fire when retention curves sag past tolerance.
- Root-cause snapshots show what changed—onboarding, features, or messaging.
- Teams spin up fixes with suggested experiments and owners.
Retention recovery becomes a loop
- Successful interventions turn into reusable automations.
- Executive reviews highlight risk cohorts with clear status and impact.
- Retention metrics trend up as Prism monitors and patches continuously.