PRISM

Stop chasing new customers while losing existing ones.
Keep more. Grow faster.

Prism automatically identifies at-risk customers before they leave, triggers personalized retention campaigns instantly, and continuously optimizes to improve retention rate.

You're bleeding customers.

By the time you notice, it's too late

Reactive retention is broken. You need to predict churn before it happens.

Move from reactive firefighting to proactive retention.

Predict churn before it happens

Advanced cohort analysis identifies behavioral patterns of at-risk users. Get alerts 14-30 days before expected churn.

30-day early warning

Automated retention strategies

Trigger personalized win-back campaigns, special offers, or check-in emails automatically based on risk level and user segment.

Zero manual work

Continuous optimization

Prism learns which retention tactics work best for each customer segment and automatically improves strategy over time.

Improve retention rate

Revenue impact tracking

See exactly how much MRR is saved from prevented churn. Prove retention ROI with dollar-level precision.

Track saved revenue

Set up Prism in just 1 day.
No engineers, no workflows.

1Invite Prism to Slack

2Connect your data sources

3Connect your knowledge base (optional)

4Connect your action tools (optional)

5Approve or add business goals and KPIs

Prism watches your data and turns every change into the next best move.

See the whole picture

Prism connects signals across marketing, product, support, and beyond to reveal insights no single tool ever could

Understands your business

Prism connects to your knowledge bases to pick the right context. It learns your business, its goals, and its people

Activation rate

% of users completing onboarding

Takes action

Prism acts on insights for you, saving hundreds of manual hours with 100+ integrations.

Issue refund

Draft winback campaign

Reply to customer

Trigger feature flag

Open ticket

Send in-app nudge

Open upsell opportunity

Pause ad campaign

Generate PRD draft

Issue refund

Draft winback campaign

Reply to customer

Trigger feature flag

Open ticket

Send in-app nudge

Open upsell opportunity

Pause ad campaign

Generate PRD draft

Proactive by design

Prism is always on, surfacing opportunities before they slip away.

Your first 30 days moving from reactive to proactive retention.

Day 1

Turn on proactive retention monitoring

Connect product analytics, billing, and helpdesk data so Prism can score risk.
Define high-value customer segments and save thresholds for intervention.
Invite CS, marketing, and product leads into Prism’s shared workspace.

Day 7

At-risk customers surface automatically

Prism scores churn risk and recommends the matching playbook.

Daily save lists hit CS with context and next-best actions.
Lifecycle sequences launch for each retention trigger without manual effort.
Product sees which friction points are driving attrition across cohorts.

Day 30

Retention becomes a compounding flywheel

Saves are automated, learnings recycle into smarter outreach, and churn drops.

High-LTV accounts receive automated white-glove saves long before cancellation.
Executive reviews highlight retention lift with attribution to Prism playbooks.
CS capacity shifts from reactive firefighting to strategic adoption work.