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PRISM

A proactive churn reduction engine in Slack.

Prism correlates product engagement with ticket themes and billing friction, then alerts you on high-value risk with the save play attached.

Health scores hide the why.

By the time a score drops, the window's gone

You need leading signals and prescriptive saves.

Turn signals into proactive saves.

Multi-signal risk

Behavior dips + ticket clusters + failed payments in one score.

Weeks of lead time

Tiered interventions

From automated nudges to white-glove outreach.

Match effort to value

Playbooks that learn

Best-performing sequences auto-prioritized by segment.

Higher save rate

Save attribution

Revenue saved tracked per play and cohort.

Prove retention impact

Operational outcomes teams actually feel.

Prism is built to move metrics, fast — not add another dashboard to check.

Risk signals routed in minutes

Ops, product, and finance aligned on one thread so ownership was never ambiguous.

Time‑to‑decisionin 6 weeks

−38%

Support noise cut sharply

Product and CX shared the same context, so escalations stopped bouncing between teams.

Inbound escalationsin 8 weeks

−27%

Decisions moved to same‑day

Experiment calls were tied to bookings and surfaced in Slack the moment signals shifted.

Experiment velocityin 4 weeks

+19%

Signal → Context → Action. In one Slack thread.

See the whole picture

Prism connects product, marketing, billing, and support signals so you catch what no single tool can surface.

Notion
Jira
Hubspot
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Slack
Google Ads
Stripe

Understands your business

It pulls context from goals, docs, and org structure to explain why a change happened — not just that it happened.

Activation rateActivation rate

% of users completing onboarding

Takes action

Create Jira tickets, pause spend, or trigger campaigns instantly.

Issue refund
Draft winback campaign
Reply to customer
Trigger feature flag
Open ticket
Send in-app nudge
Open upsell opportunity
Pause ad campaign
Generate PRD draft
Issue refund
Draft winback campaign
Reply to customer
Trigger feature flag
Open ticket
Send in-app nudge
Open upsell opportunity
Pause ad campaign
Generate PRD draft

Proactive by design

Prism watches quietly, learns baselines, and escalates only when movement is meaningful.

Your first 30 days leveling up customer success with Prism.

Day 1

Turn on risk coverage

  • Connect analytics, Zendesk, billing.
  • Define high-value accounts and thresholds.
  • Map plays by risk level.
Day 7

Never miss a save window

  • Daily Slack lists with context and owners.
  • Outreach sequences auto-launch.
  • Product sees friction causing risk.
Day 30

Retention becomes routine

  • Early interventions for VIPs.
  • Executive rollups with saved MRR.
  • CS time shifts to adoption.

Stop reacting. Start preventing churn.