PRISM

Turn Zendesk tickets into product insights that drive your roadmap.
Your support team knows what's broken. Now product does too.

Prism's AI scans Zendesk for emerging themes (like "billing bug") and correlates them with usage drops to help you prioritize your backlog based on real customer impact.

Support tickets are a goldmine.

But you're leaving insights buried

Product teams miss critical feedback patterns while support drowns in repetitive tickets.

From ticket noise to actionable product intel.

AI-powered theme detection

Automatically cluster tickets by topic—billing issues, performance bugs, feature requests—without manual tagging. Spot emerging problems in real-time.

Zero manual work

Correlate support with usage

See which ticket themes align with product usage drops, churn spikes, or feature adoption gaps. Connect support to revenue impact.

Link tickets to metrics

Prioritize by real impact

Rank issues by frequency, affected revenue, and user sentiment—not just volume. Know which bugs or features to tackle first.

Data-driven roadmap

Close the support-product loop

Get alerts when ticket volume spikes or a new issue emerges. Share insights with product automatically—no more manual slacking of screenshots.

Faster response time

Set up Prism in just 1 day.
No engineers, no workflows.

1Invite Prism to Slack

2Connect your data sources

3Connect your knowledge base (optional)

4Connect your action tools (optional)

5Approve or add business goals and KPIs

Prism watches your data and turns every change into the next best move.

See the whole picture

Prism connects signals across marketing, product, support, and beyond to reveal insights no single tool ever could

Understands your business

Prism connects to your knowledge bases to pick the right context. It learns your business, its goals, and its people

Activation rate

% of users completing onboarding

Takes action

Prism acts on insights for you, saving hundreds of manual hours with 100+ integrations.

Issue refund

Draft winback campaign

Reply to customer

Trigger feature flag

Open ticket

Send in-app nudge

Open upsell opportunity

Pause ad campaign

Generate PRD draft

Issue refund

Draft winback campaign

Reply to customer

Trigger feature flag

Open ticket

Send in-app nudge

Open upsell opportunity

Pause ad campaign

Generate PRD draft

Proactive by design

Prism is always on, surfacing opportunities before they slip away.

Your first 30 days turning Zendesk into a product advantage.

Day 1

Connect Zendesk with product reality

Integrate Zendesk, product analytics, and roadmap tools into Prism.
Tag ticket categories you want Prism to monitor closely.
Align product, support, and engineering on shared Slack briefings.

Day 7

Themes surface with immediate impact

Prism clusters support noise and ties it to usage and revenue.

Emerging issues surface with the affected cohorts and ARR.
Product sees which features regress after releases.
Support agents get recommended responses and knowledge base updates.

Day 30

Support drives the roadmap automatically

Insights feed prioritization, releases, and proactive communication.

Roadmaps adjust based on Prism’s quantified impact scores.
Release follow-ups include Prism-powered monitoring of ticket volume.
Leadership trusts that no critical customer signal is missed.

Stop leaving insights buried in tickets.