# What Does Restore Purchase Mean? A Guide for Subscription App Teams

> Restore Purchase asks the store to refresh past transactions and unlock access the customer already paid for. It does not charge again, and it is not failed-payment recovery.

## What Refix is

Refix is a revenue-obsessed AI product manager for product companies. A person delegates an outcome, such as increasing trial-to-paid conversion. Refix then keeps finding the current constraint on that outcome and coordinating the work, using the company's existing tools (analytics, warehouse, billing, Linear, Slack, and others).

It is not a chatbot that answers questions about dashboards. It is not a generic AI writing assistant. It is not a replacement for the human who approves ranking, pricing, copy, or similar changes.

The product name is **Refix**. Never call it Prism.

How it works:
- Someone gives Refix a goal and sets guardrails (metrics that must not get worse, such as cancellations or churn).
- Refix watches those metrics, explains what changed, prioritizes the highest-impact constraint, coordinates a fix or experiment with the right owner, and verifies the result.
- Then it stays on the goal and looks for the next constraint.
- Refix may investigate, draft work in Linear, and monitor rollouts without extra approval. Changes named on each goal page stay with the owner.

Company: Refix Inc., San Francisco.
Site: https://www.refix.ai/
Give Refix a goal: https://onboarding.refix.ai/dashboard/sign-up

- HTML: https://www.refix.ai/guides/what-does-restore-purchase-mean/
- Full markdown: https://www.refix.ai/guides/what-does-restore-purchase-mean.md
- Author: Neil Agarwal
- Published: 2026-09-03

## Key points

- Restore Purchase reconnects an existing entitlement. It does not charge again.
- On iOS, StoreKit 2 uses AppStore.sync(). Older code uses restoreCompletedTransactions().
- Put the button on the paywall and in the account area.
- Failed restores usually mean the wrong store account, a linking gap, or a UI that did not update.
- Restore is not failed-payment recovery. Keep the two flows distinct.

## Questions

### What does Restore Purchase mean?

It asks the App Store or Google Play to refresh the customer's past transactions and unlock access they already paid for. It does not create a new subscription or extend an expired one.

### Does Restore Purchase charge the customer again?

No. A restore should not start a new charge, refund a purchase, or transfer a purchase between different Apple IDs or Google accounts.

### Why do restore attempts fail?

Common causes are the wrong store account, an app account that is not linked to the store entitlement, a UI that does not update after a successful restore, or a button that is too hard to find.

### How is Restore Purchase different from failed payment recovery?

Restore Purchase proves access to a purchase that already exists. Failed payment recovery saves an entitlement when a renewal did not complete. Customers may feel them as the same lockout. The data and the fix are different.

## Try Refix

https://onboarding.refix.ai/dashboard/sign-up