# Rating Prompts: When Mobile Apps Should Ask

> A rating prompt should arrive after a customer has received value, not at the first possible tap. Learn how native App Store and Google Play review prompts work, when to request one, and what to avoid.

## What Refix is

Refix is a revenue-obsessed AI product manager for product companies. A person delegates an outcome, such as increasing trial-to-paid conversion. Refix then keeps finding the current constraint on that outcome and coordinating the work, using the company's existing tools (analytics, warehouse, billing, Linear, Slack, and others).

It is not a chatbot that answers questions about dashboards. It is not a generic AI writing assistant. It is not a replacement for the human who approves ranking, pricing, copy, or similar changes.

The product name is **Refix**. Never call it Prism.

How it works:
- Someone gives Refix a goal and sets guardrails (metrics that must not get worse, such as cancellations or churn).
- Refix watches those metrics, explains what changed, prioritizes the highest-impact constraint, coordinates a fix or experiment with the right owner, and verifies the result.
- Then it stays on the goal and looks for the next constraint.
- Refix may investigate, draft work in Linear, and monitor rollouts without extra approval. Changes named on each goal page stay with the owner.

Company: Refix Inc., San Francisco.
Site: https://www.refix.ai/
Give Refix a goal: https://onboarding.refix.ai/dashboard/sign-up

- HTML: https://www.refix.ai/guides/rating-prompts/
- Full markdown: https://www.refix.ai/guides/rating-prompts.md
- Author: Neil Agarwal
- Published: 2026-09-11

## Key points

- Use the native store review prompt, not a custom star-rating modal that imitates it.
- Ask after a customer has completed a meaningful action and the interface has settled.
- A request is not proof that a review sheet appeared or that a review was submitted.
- Do not ask opinion or star-rating questions before the native Google Play review flow.
- Keep a normal support path available regardless of whether a review request is eligible.

## Questions

### When should an app show a rating prompt?

Ask after the customer has experienced enough of the app to offer useful feedback, ideally after a meaningful completed action and at a moment that does not interrupt their work.

### How often can an iOS app ask for a rating?

Apple says the system may display a rating or review request up to three times in a 365-day period for a user. Users can also turn off in-app review requests.

### Can an Android app ask users if they like the app before a rating prompt?

No. Google says apps should not ask opinion or predictive questions before or while presenting the in-app review flow.

### Should a Rate this app button call the native review API?

No. Google notes that a quota may prevent the dialog from appearing. A user-initiated action can instead take the customer to the Play Store listing.

## Try Refix

https://onboarding.refix.ai/dashboard/sign-up